Forgot your password?
You can get a new password by e-mail if you still remember the answer to your challenge question.
If you remember your challenge answer
Have these ready:
- Your TIN and branch code
- Your username
- The answer to your challenge question
- Step 1: Open the official eFPS login page.
- Step 2: Click “Forgot password”.
- Step 3: Enter your TIN, branch code, username and challenge answer.
- Step 4: Check your registered e-mail. A new password will be sent there.
- Step 5: Log in, then change it to one you will remember using “Change User Info”.
If you also forgot your challenge answer
This cannot be done online. Your account has to be cancelled and you enroll again.
- Step 1: Write a request to cancel your eFPS account. Bring it to the Revenue District Office (RDO) where you are registered.
- Step 2: Include a Board Resolution authorizing the user (for companies), or a Certification of Authorized User/s, up to 3 persons (for individuals).
- Step 3: The RDO reviews your request and cancels the account.
- Step 4: Enroll again online with a new username, password and challenge answer.
- Step 5: Wait for the RDO to activate your new account, then log in.
Changing your password regularly keeps your account safe
After logging in, click “Change User Info”, then “Change Password”.