Help logging in
Plain answers to the most common login problems.
What to type in each box
| Box | What to type |
|---|---|
| BoxTIN | What to typeThe first 9 digits of your Tax Identification Number. Numbers only. |
| BoxBranch code | What to typeThe last 3 digits of your TIN. If you leave it blank, it becomes 000. |
| BoxUsername | What to typeThe username you chose when you enrolled. Capital and small letters must match. |
| BoxPassword | What to typeThe password you chose when you enrolled. Capital and small letters must match. |
After you click Log in, eFPS asks your challenge question. This is a second check that it is really you.
What the login messages mean
| If you see this | What it means | What to do |
|---|---|---|
| If you see this“User does not exist on the database.” | What it meansYour username or password does not match. | What to doCheck Caps Lock and type them again. If it still fails, use “Forgot password”. |
| If you see this“Record accepted. BIR will be processing your enrollment. Please wait for email notification.” | What it meansYou enrolled recently and the BIR is still checking it. | What to doWait for the BIR e-mail (3 to 10 working days). |
| If you see this“Your application was rejected.” | What it meansThere is a problem with your enrollment record. | What to doWait for the BIR e-mail or notice, or ask your RDO. |
| If you see thisYour session has expired. | What it meansYou were inactive for too long. | What to doLog in again. |
For payment and other messages, see what the payment error messages mean.
What your computer needs
- An internet connection.
- A web browser. The official site lists Mozilla Firefox 40 or later, Google Chrome 45 or later, or Internet Explorer 11 or later. Use the newest version you can.
- A screen of at least 800 × 600.
- An e-mail account to receive BIR notices.
- For offline forms: Adobe Reader 8 or later, Java (JRE 6 or later), and a zip program such as WinZIP or WinRAR.
If pages do not open (pop-ups)
eFPS opens some pages in a new window. If your browser blocks pop-ups, these pages will not appear. Allow pop-ups for efps.bir.gov.ph:
- Chrome: click the blocked pop-up icon at the right end of the address bar, choose “Always allow pop-ups”, then click Done.
- Firefox: click “Options” on the yellow bar that appears, then “Allow pop-ups for efps.bir.gov.ph”.
Check the address before you log in
Make sure the address bar shows https://efps.bir.gov.ph before typing your password. Never share your password or challenge answer with anyone.